Shipping Policy

At SOPHIE'S our goal is to offer you the best shipping options, ensuring that we provide the very highest levels of responsiveness to you at all times.

We work with different warehouses in different locations, therefore we are able to deliver certain products in short time, while others might take a bit longer. Most of our warehouses are in Europe. You will find an indication regarding the delivery time in most of the product descriptions. If you have questions, please contact us by using the Chat Function on our website in the right bottom corner or send us a an email to info@sophies-robes.com.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and the post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 4–30 business days. After processing and leaving the warehouse, items usually take between 1 and 15 business days to arrive at their destination but can take longer from time to time.

We ship to the following countries:

Australia (6 of 8 states and territories), Austria, Canada, France, Germany, Italy, Sweden, Switzerland, United Kingdom, United States, Israel, Russia, Saudi Arabia, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Brazil, New Zealand, Mexico. 

* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

*** United States: Packages can be shipped to all states, territories and military addresses within the United States.

Average Shipping Times:

  • Brazil: 20 to 30 business days
  • Mexico: 20 business days
  • Russia, and Saudi Arabia: 7-15 business days
  • All other supported countries: 7-10 business days

Customs and Duties

Switzerland: VAT of 7.7% is included in the pricing if you are located in Switzerland. No further duty fees are to be expected. In case you accidently receive an invoice, please contact us via info@sophies-robes.com. 

As a startup, SOPHIE'S does currently in general not pay any customs, duties, or taxes of any kind on international orders from other countries than Switzerland. Countries may or may not assess a fee for your order entering the country. This does not always happen and depends of the countries regulation. But please be aware that it can happen and that you may receive an additional customs fee from the carrier.

For certain products we work with partners in the European Union, where tax and duty fees are also collected and paid for in the European Union. This is explicitly indicated on the product page. In this case, prices are indicated incl. VAT/duty fees. In the latter case, you are paying the complete price at checkout and no additional fees will arise.

Please visit your local VAT information if you would like to place an order from another country.