You can purchase in confidence and send the items back if they are not right for you. If you would like to return the product for any reason, you can do so within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Products on final sale or products below the price of CHF 15.00 can not be returned. There are certain situations where only partial refunds are granted: - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 14 days after delivery.
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with the carrier using the tracking number on your returns label.
If you are eligible, we may be able to issue your refund as SOPHIE'S credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Final Sale Items
Only regular priced items or regular sales items may be refunded, unfortunately items on final sale cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us by email: email@example.com. We are pleased to organize a returns collection service to all customers for any purchases that meet our Returns Policy, if available in your location.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.